Incamake
Iyi politiki isobanura uko wasaba ko ubwishyu bw’ifatabuguzi busuzumwa. Ubukode bwishyurwa ba nyir’inzu butandukanye n’amafaranga InzuConnect ibona ku fatabuguzi.
Kohereza icyifuzo ntibivuze ko cyemezwa. Ibyifuzo bisuzumwa hashingiwe ku bwishyu bwemejwe no ku mategeko akurikizwa.
Amafaranga y'iyandikwa
Politiki rusange
Amafaranga y’ifatabuguzi yishyurwa mbere y’igihe cyerekanwe mu gihe cyo kwishyura. Guhindura ukajya kuri gahunda yo hejuru bitangira nyuma yo kwemeza ubwishyu, kandi igihe gisigaye mu gihe kiriho cyongerwa ku gihe gishya. Umukiriya ashobora gusaba ko ubwishyu bwemejwe busuzumwa mu gice cyo kwishyura cya konti.
Usajili wa buri kwezi
Gusaba guhagarika ifatabuguzi bituma rirangira ku musozo w’igihe cyishyuwe kiriho. Uburenganzira n’inyongera zisubirwamo bikomeza kugeza icyo gihe kirangiye. Guhagarika ntibihita bisubiza amafaranga.
Usajili wa buri mwaka
Gusaba guhagarika ifatabuguzi bituma rirangira ku musozo w’igihe cyishyuwe kiriho. Icyifuzo cyo gusubizwa amafaranga gisuzumwa ukwacyo. Nta gihe ntarengwa cyemezwa muri iyi politiki.
Kumanuka kuri gahunda yo hasi
Kumanura gahunda bitegurirwa igihe gikurikira nyuma yo kugenzura ubushobozi n’imiterere yayo. Ntibihita bitanga amafaranga yo gusubizwa. Inguzanyo zemejwe, niba zihari, zitandukanye no gusubizwa amafaranga.
Igerageza ry'ubuntu
Igerageza rya ubuntu rikorwa gusa iyo ryerekanwe ku buryo bweruye igihe cyo kwishyura. Nta gihe cy'igerageza cyangwa amafaranga avugwa niba ritagaragajwe.
Ubushobozi bwaguzwe
Inyemezabwishyu ya abonema igaragaza ubushobozi bw'ibice n'ibyumba byaguzwe. Ubushobozi bwaguzwe ariko budakoreshwa buguma ari uburenganzira bwishyuwe muri icyo gihe cya abonema.
Inyemezabwishyu ibika ibisobanuro by'ibiciro byakoreshejwe igihe yakorwaga. Guhindura ibiciro nyuma ntibihindura inyemezabwishyu za kera.
Ibyiyongera
Ibyiyongera bya buri kwezi
Serivisi zisubiramo zigaragazwa ukwazo muri abonema mbere yo kwishyura. Kuzihagarika bitangira ku musozo w’igihe cyishyuwe, kandi ntizongera kubarwa mu kwishyura gukurikira.
Ibyiyongera bya rimwe
Serivisi zishyurwa rimwe ntizitangwa muri gahunda yo kwishyura ifatabuguzi ubu. Zizerekanwa nk’amafaranga yishyurwa rimwe gusa kandi zitazongera kwishyurwa igihe zizaba zitanzwe.
Ibihe bidasanzwe
Umukiriya ashobora gusaba ko ubwishyu bw’ifatabuguzi busuzumwa ku mpamvu zirimo:
- Ubwishyu bw’ifatabuguzi bwishyuwe kabiri kandi bwemejwe.
- Ubwishyu bwemejwe ariko ntibutangize ifatabuguzi.
- Kugura utabigambiriye, amafaranga atari yo, ikibazo cyo guhindura ifatabuguzi cyangwa ikibazo gikomeye cya serivisi. Buri cyifuzo gisuzumwa ukwacyo.
- Ikindi gisubizo gisabwa n’amategeko akurikizwa.
Uko gusubiza amafaranga bikorwa
Gusaba gusubizwa amafaranga:
- Fungura igice cyo kwishyura cya kompanyi uhitemo ubwishyu cyangwa fagitire y’ifatabuguzi byemejwe.
- Hitamo amafaranga usaba n’impamvu, hanyuma usobanure ikibazo. Ushobora kongeraho ibimenyetso niba bihari.
- Ohereza icyifuzo ukurikirane uko gihagaze n’igisubizo cya nyiri urubuga mu gice cyo kwishyura. Kwemeza no kohereza amafaranga ni ibyiciro bitandukanye.
Nyiri urubuga asuzuma icyifuzo kandi ashobora kucyemeza, kucyanga cyangwa gusaba andi makuru. Icyifuzo nticyemeza ko amafaranga azasubizwa.
Amafaranga agaragazwa ko yasubijwe ari uko amaze koherezwa kandi akagenzurwa. Umukiriya ahabwa nomero y’igisubizo iyo ibonetse.
Twandikire
Ku byifuzo byo gusubiza amafaranga cyangwa ibibazo bya billing:
- Imeri: billing@inzuconnect.com
- Ifishi yo kutwandikira: inzuconnect.com/en/contact
- Igihe cyo gusubiza: Koresha urupapuro rwo kutwandikira ku bibazo by’ubwishyu. Nta gihe ntarengwa cyo gusubizwa cyemezwa.