Incamake
Iyi Politiki yo gusubiza amafaranga isobanura ibihe Inzu Connect izasubizamo amafaranga y'iyandikwa, amafaranga y'ubucuruzi bw'urubuga n'ibyiyongera. Soma iyi politiki witonze mbere yo kwiyandikisha muri gahunda yishyurwa.
Ukoresheje gahunda yishyurwa, wemera ko wasomye, wasobanukiwe kandi wemeye iyi Politiki yo gusubiza amafaranga.
Amafaranga y'iyandikwa
Politiki rusange
Amafaranga yose y'iyandikwa (Starter, Grow, Scale) yishyurwa mbere kandi ntasubizwa iyo igihe cya billing kimaze gutangira, keretse mu bihe bisobanuwe hepfo.
Usajili wa buri kwezi
Iyo uhagaritse usajili wa buri kwezi, uzakomeza kubona urubuga kugeza impera y'ukwezi k'ubwishyu kariho. Nta gusubizwa igice cy'ukwezi bikorwa.
Usajili wa buri mwaka
Nuhagarika usajili wa buri mwaka mu minsi 14 ya mbere uhereye ku munsi watangiriyeho usajili (atari igerageza), ufite uburenganzira bwo gusubizwa amafaranga yose y'umwaka watanze. Nyuma y'iminsi 14, amafaranga y'usajili wa buri mwaka ntasubizwa. Uzagumana access kugeza impera y'umwaka.
Kumanuka kuri gahunda yo hasi
Kumanuka kuri gahunda yo hasi bitangira igihe gitangirira igihe gikurikiyeho cya billing. Nta gusubizwa amafaranga ku tandukaniro riri hagati y'igiciro cya gahunda iriho.
Igerageza ry'ubuntu
Gahunda zose zirimo igerageza ry'ubuntu ry'iminsi 14. Nta kwishyura gukusanywa mu gihe cy'igerageza. Nuhomba kwiyandikisha ku musozo waryo, konti yawe izahinduka read-only - nta mafaranga azishyurwa kandi nta gusubizwa bikenewe.
Amafaranga y'ubucuruzi bw'urubuga
Amafaranga y'ubucuruzi bw'urubuga ashyirwaho ku bwishyu bw'ubukode butunganywa binyuze ku rubuga. Aya mafaranga ni:
- Atasubizwa iyo ubwishyu bwemejwe na DPO Pay kandi inyandiko y'inyungu z'urubuga ikoze.
- Asubizwa gusa niba ubwishyu bw'ubukode bw'ibanze bwahinduwe cyangwa busubijwe binyuze kuri DPO Pay kubera ikosa rya sisitemu cyangwa uburiganya - aho amafaranga y'urubuga nayo asubizwa mu buryo bwikora.
Hatutawobazwa amakosa yo gutunganya ubwishyu akomoka kuri DPO Pay. Ibibazo byose bijyanye n'ubwishyu bw'ubukode bigomba kujyanwa mu buryo butaziguye ku itsinda ry'ubufasha rya DPO Pay.
Amafaranga y'inyongera
Amafaranga y'inyongera ashyirwaho iyo ukoresha ibirenze imipaka ya gahunda yawe. Aya mafaranga ntasubizwa iyo amaze gushyirwaho, kuko service yatanzwe.
Niba wumva amafaranga y'inyongera yashyizweho mu makosa, twandikire mu minsi 14 tumenye tugenzure.
Ibyiyongera
Ibyiyongera bya buri kwezi
Amafaranga y'ibyiyongera bya buri kwezi (WhatsApp notifications, SMS, analytics zigezweho, portal ifite brand, data backup) ntasubizwa iyo igihe cya billing kimaze gutangira. Urashobora kubihagarika igihe icyo ari cyo cyose kandi ntibizasubiramo mu gihe gikurikiyeho.
Ibyiyongera bya rimwe
Priority Onboarding package (RWF 150,000 rimwe) ntasubizwa iyo session ya onboarding imaze gutegurwa, kuko ibi bisaba guha ikipe yacu igihe. Nuhagarika mbere y'uko session itegurwa, amafaranga yose azasubizwa.
Ibihe bidasanzwe
Tuzasuzuma ibyifuzo byo gusubiza amafaranga hanze y'iyi politiki mu bihe bidasanzwe bikurikira:
- Kudakora k'igihe kirekire k'urubuga: niba urubuga rutaboneka amasaha 72 akurikiranye kubera ikibazo cyacu, abakiriya bahuye n'ingaruka bafite gahunda yishyurwa bashobora gusaba gusubizwa ku gice cy'igihe cyabayeho downtime.
- Kwishyuzwa kabiri: niba wishyuwe inshuro ebyiri ku gihe kimwe cy'usajili kubera ikosa rya billing, tuzasubiza amafaranga y'inyongera ako kanya tumaze kubyemeza.
- Kwishyuzwa mu buryo bw'uburiganya: niba amafaranga yakuwe kuri konti yawe nta ruhushya rwawe, twandikire ako kanya kuri billing@inzuconnect.com kandi tuzabigenzura tukagusubiza niba uburiganya bwemejwe.
- Ibisabwa n'amabwiriza: aho amategeko yo kurengera abakiriya asaba gusubiza amafaranga, tuzabikurikiza byuzuye.
Uko gusubiza amafaranga bikorwa
Gusaba gusubizwa amafaranga:
- Ohereza imeri kuri billing@inzuconnect.com ufite subject ya "Refund Request - [izina rya sosiyete yawe]"
- Shyiramo nimero z'inyemezabwishyu z'ibyo bishyu byavuzwe
- Sobanura impamvu isaba gusubizwa amafaranga
Tuzemeza kwakira icyifuzo cyawe mu minsi 2 y'akazi kandi tugamije kugikemura mu minsi 7 y'akazi.
Amafaranga yemejwe asubizwa ku buryo bwa mbere bwo kwishyura kandi ashobora gufata iminsi 5-10 y'akazi kugira ngo agaragare bitewe na banki yawe cyangwa utanga mobile money.
Twandikire
Ku byifuzo byo gusubiza amafaranga cyangwa ibibazo bya billing:
- Imeri: billing@inzuconnect.com
- Ifishi yo kutwandikira: inzuconnect.com/contact
- Igihe cyo gusubiza: iminsi 2 y'akazi