Overview
This policy describes how to request a review of a subscription payment. Tenant rent paid to landlords is separate from InzuConnect subscription revenue.
Submitting a refund request does not guarantee approval. Requests are reviewed against verified payment records and applicable law.
Subscription fees
General policy
Subscription charges are billed in advance for the period shown at checkout. A paid upgrade takes effect after payment confirmation, and the remaining time from the current period is added to the new period. Customers can request review of verified subscription payments through account billing.
Monthly subscriptions
A cancellation request schedules the subscription to end at the end of the current paid billing period. Access and recurring add-ons remain active until then. Cancellation does not itself create a refund.
Yearly subscriptions
A cancellation request schedules the subscription to end at the end of the current paid billing period. Refund requests are reviewed separately. No fixed refund window or processing time is promised here.
Plan downgrades
A downgrade is scheduled for the next billing period after capacity and feature limits are checked. It does not automatically create a cash refund. Any supported and approved credit is separate from a refund.
Free trial
A free trial applies only when it is explicitly offered at checkout. No trial duration or charge is implied when a trial is not displayed.
Purchased capacity
Subscription invoices itemize purchased unit and room capacity. Unused purchased capacity remains paid entitlement for the relevant subscription period.
The invoice preserves the pricing details used when it was created. A later pricing schedule does not rewrite historical invoices.
Add-ons
Monthly add-ons
Recurring add-ons are shown as separate subscription line items before checkout. Cancellation takes effect at the end of the paid period, and cancelled add-ons are excluded from later renewals.
One-time add-ons
One-time add-ons are not currently offered in subscription checkout. If introduced, they will be identified as one-time charges and will not recur.
Exceptional circumstances
Customers may request review of subscription payments for reasons including:
- A verified duplicate subscription payment.
- A verified payment that did not activate the subscription.
- An accidental purchase, incorrect amount, subscription change issue, or major service problem. Each request is reviewed individually.
- Any other refund or remedy required by applicable law.
Refund process
To request a refund:
- Open the company billing area and select a verified subscription payment or invoice.
- Choose the requested amount and a reason, then explain the issue. Supporting evidence may be provided when available.
- Submit the request and follow its status and any owner response in the billing area. Approval and completed payment are separate steps.
The platform owner reviews the request and may approve, decline, or ask for more information. A request is not a promise of a refund.
A refund is recorded as completed only after it has been sent and independently verified. The customer is shown the recorded refund reference when available.
Contact
For refund requests or billing questions:
- Email: billing@inzuconnect.com
- Contact form: inzuconnect.com/en/contact
- Response time: Use the contact form for billing questions. No response time is guaranteed.